When purchasing a Mother Bucker, Double Bucker, or Conveyor, a flat rate fee will be applied based upon machine type, delivery destination, destination receiving capabilities and destination special needs.
For non-machine orders (e.g., spare parts, swag, smaller items) shipping fees for your order will be based on the package weight, package dimensions, delivery destination, and shipping method.
The shopping cart on MunchMachine.com automatically computes shipping costs and is linked directly to shipping carrier calculators with the exception of freight shipments. We do not charge handling fees or pad our calculated shipping rates.
Munch Machine reserves the right to notify you of any additional shipping charges necessary to deliver your order. We do our best to ensure that shipping is accurately calculated in your shopping cart at the time of purchase; however, at times, it may not be possible to do so accurately (e.g., rural delivery locations, shipments requiring multiple pallets, living on an island). Should this occur, you’d be notified of any additional charges necessary to deliver your order. If you are notified of any additional charges, you will have the right to modify or cancel your order for a full refund.
Munch Machine strives for excellent fulfillment rates. The processing and ship window averages about three days after payment is received for machines and larger equipment, and the same day to two days for smaller orders and parts.
If you order more than one item, we’ll make every effort to send available items together. If we decide to break your order into multiple packages, you will NOT incur any additional freight/shipping charges. We will do our best to combine non-machine parts ordered in conjunction with a machine into the machine crate to reduce shipping costs. Tracking information will be sent to the email address provided on the order for each portion of the shipment.
When selecting shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to process the payment, pick your order from the warehouse, securely pack it in a box, label it, and get it ready for shipping. The shipping times below refer to items labeled with an availability ofIn Stock. In stock items typically ship within 3 business days.
We ship via UPS, FedEx, and other common carriers that provide insurance and tracking. Small items and parts may be shipped via USPS. Some shipments must be signed for, while others may be left at the driver’s discretion.
|
Shipping Method |
Processing Time |
Delivery Time (Domestic) |
|
Freight |
1–3 Days |
Shipments: Location Dependant (Average of 3–9 Days Continental US) FOB: Wenatchee, WA |
|
Standard Ground |
1–48 Hours |
1–6 Business Days (Average of 2-3 Business Days) |
|
*2nd Day Air |
1–48 Hours |
2 Business Days |
|
*Next Day Air |
1–48 Hours |
1 Business Days |
|
*Overnight |
1–24 Hours |
Next Business Day |
*Any expedited order (2nd Day Air, Next Day Air, Overnight) placed after 11 AM MST should be confirmed over the phone with a Munch Machine representative @ +1 (541) 371-2825 to prevent any unexpected delays caused by missing the same day shipping window. Some locations will require additional transit time.
UPS and FedEx will make three attempts at a successful delivery. If the receiver is unavailable to accept the delivery, the shipment will be returned to the Munch Machine after the third attempt.
This shipping method is reserved for large, heavy, or oversized equipment including our bucking and conveyor products. These select items are palletized, loaded onto a large truck for shipment, and delivered by scheduled appointment. All items must be inspected for damage incurred in transit and signed for prior to the driver leaving.
Shipment time is generally 3–9 business days. Please understand that some areas are not serviced daily.
Once an order has been shipped, an order confirmation will be sent to the email address on file with the tracking number for the order. If your order is fulfilled in more than one shipment you will receive multiple shipment confirmations with tracking for each portion of your shipment.
Click on the tracking link in the email to follow the shipment of the package on the carrier's website. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at support@Munchmachine.com or call Munch Machine at +1 (541) 371-2825
Immediately after placing an order with Munch Machine.com, an order confirmation will be sent to the email address provided.
We try our best to get orders processed as quickly as possible. Most in-stock non-machine items are shipped within 24–48 business hours, machine orders are processed in 1–3 days of the order being placed with the exception of select custom and built-to-order products. Orders placed over the weekend are received and processed as soon as possible on Monday morning.
Each order placed on MunchMachine.com goes through our processing department before it can be shipped. If two or more business days have passed since you submitted payment and you have not received an email with tracking information, please log in to your account to track your order(s) and/or contact us at +1 (541) 371-2825 or send a message to support@Munchmachine.com.
First, please check that your email address was entered correctly. If it’s correct, please check your spam folder to make sure the order confirmation and tracking information weren’t filtered out of your main inbox by your email settings.
You will be responsible for full freight charges and applicable fees going both ways and a minimum 20% restocking fee for shipments that are refused for any reason other than the shipment was damaged in transit (not applicable to items damaged in storage) or if the shipping error was made by Munch Machine.
Orders with different billing and shipping addresses may require longer processing times due to additional verification procedures. The added verification and processing time is in an effort to protect our customers and Munch Machine from online fraud in a card-absent environment.
Providing inaccurate or false information may result in additional delays as we attempt to verify the provided information.
We understand the importance of privacy for many of our customers. Most orders placed on MunchMachine.com are shipped in plain brown boxes without stickers, logos, or identifying markings.
All palletized (LTL/Freight) shipments are fully enclosed unmarked wood crates for your privacy.
Shipping Changes Fees (Address Intercept)
If a request to change the shipping address is made after the package ships, it will be subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package. Please be aware that not all shipping carriers will accept address intercept changes. This policy is in accordance with the security measures and agreements made with our third-party shipping companies.
If incorrect shipping information is given, it may result in your order being delayed to the desired destination.
Please inspect all shipments carefully for damage or missing items prior to signing for them (if required). The freight carrier often denies claims after the shipment has been signed for. In the unforeseen event your shipment arrives damaged, please report any damages or missing items to the delivery driver, note any issues on the delivery receipt, and contact Munch Machine immediately.
If you sign your name on the freight bill without noting any damages, you are stating that you have received your shipment/order in acceptable condition. Once signed for, there will be no reimbursement of freight charges, order costs or any other charges incurred by you from Munch Machine.
In the unlikely event we are unable to ship your order completely, we reserve the right to ship the stock we have and back-order the items we’re unable to ship. You will not be charged additional shipping charges for the back-ordered item(s).
If an item you ordered is out of stock, we will attempt to contact you. We will let you know when the item is expected to be available again and will give you the option of waiting for the item to ship or having the order removed from your order for a refund.
Back-ordered items are charged in full at the point-of-sale, just like in-stock items. This reserves the item with the manufacturer, or, in some cases, to reserve an item that’s made to order.
To cancel a back-ordered item, contact customer service at +1 (541) 371-2825 or send an email to support@Munchmachine.com and we can further assist you.
Due to the valuable contents of some shipments, Munch Machine may require a signature upon delivery. Such guidelines will not be overruled upon the customer's request. Please understand that this is a security measure taken by our company to guarantee excellent service and to ensure the safe delivery of each package to the correct recipient. Many of our third-party shipping carriers require signatures upon delivery to protect against fraud and theft. Customers may request a signature upon delivery by calling Munch Machine Customer Service at +1 (541) 371-2825.
If your tracking number shows delivered on the shipping company’s website but you don’t have it, please do the following:
Occasionally there may be a mix-up in the warehouse and you may have received an incorrect tracking number. If the tracking number is correct, we will contact the shipper to report a missing package.
Munch Machine can not be held responsible for packages stolen from the delivery address so please be sure to ship to a secure location!
There are rare and unforeseen events out of our control that may affect shipping times. Severe weather conditions, catastrophic events, or failures by our delivery partners can cause unexpected delays.
Most carriers will not ship to PO Boxes. If you enter a PO Box for your shipping address, we will contact you for an alternate delivery address.
